Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Conditional eligibility (some trips). Partnership Program. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. MARTA Mobility PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Name, address and telephone number Administering medication is the customers responsibility. Riders' Advisory Council; . MARTA Mobility does not access residential driveways. Same day cancellations are cancellations made on the date of travel. Atlanta, GA 30324 Atlanta, GA 30303. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Assault or threat of assault is prohibited. Parking Availability; Parking Fees; Key Parking Status; More. Please contact 2424 Piedmont Road, NE PCAs travel at no cost when accompanying the eligible customer. Customer Service. This service is designed for customers who can use the fixed route system if an accessible route is available to them. Visit our MARTA Mobility page to see the qualifications for this service. Customer zip code, which is the password to access the automated system. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. The fax number for Mobility Eligibility is 404-848-6900. Click this link[ If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Customers with schedules that require frequent changes are not eligible for subscription service. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. The goal: make life simpler for all our employees. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. 4. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: If known, nearest cross streets and easily identified pick-up points. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Indicate the use of a service animal, if applicable. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. How much does a Reduced Fare Breeze Card cost? To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. http://www.itsmarta.com/ride-with-respect.aspx. This category is not required once a transit system is 100% accessible. Learn more. Appeals must be received within sixty days (60) of receipt of the denial letter. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. The fax number for Mobility Eligibility is 404-848-6900. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. . University Program. The customer cannot depart earlier than 4:00 PM. . Mobility Fares. You willstill have the optionof goingintovoicemail. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Call 404-848-5000 and start your Balance Protection. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. *Unlimited rides for consecutive days beginning first day of use. Learn more about bikes and MARTA. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. 3. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. MARTA Mobility. Exact addresses of both the origin and destination. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). A $5.00 replacement fee will be charged for all subsequent replacement cards. Please complete the You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. MARTA Mobility. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. 404-848-5826. Reduced Fare Office OR (Forsyth Street Side) (Forsyth Street side of the station) 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Is a shared ride, advanced reservation mode of public transportation. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. 404-848-5826. A MARTA Mobility Service Agent will explain the service and/or mail an application. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Untapped Breeze cards will lose value if not activated within this time period. Day and time of experience LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) 2424 Piedmont Road, NE MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. 5. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Customers must have correct fare immediately upon boarding in order to ride. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. that the online Mobility application is currently unavailable. view details. Riders' Advisory Council; . Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Individuals may forward the completed application in the following ways: Via Mail: Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Card or the customer must pay cash. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customers must be ready to depart at their assigned Ready Time. MARTA Police (Emergency) 404-848-4911. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival.

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