Glossary of Common Industry Terms. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. Email our customer service team atsupport@vividseats.com, and well get back to you! If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. Did the company have to return Himbergers money? Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. . Yes The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Most complaints are from ticket billing and delivery issues. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: But he couldnt get through to anyone at Vivid Seats. Its also about credit card disputes and when to use them. Did you find it helpful? If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). Fill out this form for a FREE and prompt case evaluation. . In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. . If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Under these circumstances, I think a credit card dispute is absolutely fine. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Live Nation created the Ticket Refund Plan amid coronavirus cancellations. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. 2021 Vivid Seats Ltd. All rights reserved. . Walt Disney World Resort in Florida will remain closed until further notice. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. We are dedicated to making sure every customer is satisfied. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. See ourPrivacy Policyfor how we treat your data. The best musical instrument is a love triangle. Cinemark probably wont reopen until July, according to the L.A. Times. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. See all 28 articles. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. If your event has been postponed, tickets will be valid for the new date. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Please contact the claims administrator if you have any questions. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. FAQs. Can Anyone Predict Whos Going to Win Best Supporting Actress? Our goal is to make your search and purchasing experience as easy and efficient as possible. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. We are not always notified if a show is postponed, rescheduled or cancelled. How do I get my compensation? If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. Information about Covid-19 Vivid Seats is closely monitoring Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. Warning Related to COVID-19 and Other Diseases or Illnesses. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Then this happened, names, numbers, and email addresses of the Discover executives. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. No wonder its tickets are so expensive! As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. Email Delivery . They canceled my flight. Special Delivery at least one (1) hour before the scheduled event. Why is it taking so long to get a cruise refund? Orders exceeding four tickets may be split up into different rows within the requested zone or section. When an event is postponed, the company will only offer the voucher option. Consumer Alert: No more automatic refunds for skipped ports? A full-service national event ticket marketplace. Over the last several months, our advocacy team has received several questions about Vivid Seats. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. View Privacy Policy. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. State arbitration laws do not govern in any respect. When an event cancels, we will always send you a notice via email with the applicable terms and options. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. The company has previously. Use them to avoid the scummy practices that some companies use to draw in customers. So why is it holding on to Himbergers money? The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. 2021 Vivid Seats Ltd. All rights reserved. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. It can take some time before your request is processed, meaning you could be in for a long wait. According to the venue's website . If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Please note that direct sunlight or heat can damage certain types of tickets. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . Now it wont refund my $3,606. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Heres how to spot it. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute.

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